Cleaned With Joy is a trading name of KMJ Services owned and operated by Kyle Joy

QUOTATION

• All quotes given to clients in person or via online methods are completely free of charge.
• Cleaned with joy will not quote over the phone without a site visit (travel dependant), or pictures and/or videos of the items that require cleaning.
• All quotes given via online methods will be deemed as an estimate if no site visit can be made due to travel distance or an agreed time for quote cannot be made via the contractor (cleaned with joy) and the client.
• All quotes given in person will not incur any additional charges unless the client asks for additional tasks to be completed whilst on the day of the booking e.g., an additional room or upholstery item.
• All quotations are valid for 30 days from the date of quote to the client.

MINIMUM LOCATION CHARGES

• Cleaned with joy has a minimum charge per job dependant on location from our business address based in Burgess Hill
• Any booking within 5 miles of our address will be £70.00.
• Any booking between 5-10 miles will be £90.00.
• Any booking between 10-20 miles will be £125.

The minimum charges can be waivered if cleaned with joy are in your area at the requested date and time for other bookings.

MAKING A BOOKING

• When a booking is created, a timeslot will be given to the client e.g., between 9:00 – 10:00. This will allow delays that are out of cleaned with joys control. This could be traffic, diversions etc.
• If cleaned with joy are running late a member of staff will contact the client and have discussion with them with the expected time that they will arrive at the site address
• If cleaned with joy are unable to attend the booked time and date, a member of staff will immediately contact the client and have a conversation with them. If this delay is due to an error that is within cleaned with joy’s control then an alternative time and date can be arranged with a good will discount for the job
• There must be someone present at the site address so cleaned with joy can gain access. Failure to gain access to the site will be classed as a termination of the job and the client will forfeit their deposit to cover admin charges and loss of earnings.
• When a booking is made with cleaned with joy, a 50% deposit is required on day of booking the job.
• The site address where the job is booked in must be able to supply easy access to water and electricity – failure to do so will terminate the booking and the client will forfeit their deposit to cover admin costs and loss of earnings.

CANCALATION OR AMENDING BOOKINGS

1. The client can terminate the booking but must give a minimum of 48 hours’ notice prior to the booking date and time. Failure to comply will forfeit the clients deposit to cover admin charges and loss of earnings.
2. If a booked job needs to be terminated due to a serious nature, then cleaned with joy are happy to rearrange the date and time of the booking with no charge, if the client requests not to rearrange and just terminate the booking then a partial refund will be given. This will be 50% of the deposit amount, this will partially cover admin charges & loss of earnings. Refunds will take up to 2 business days.
3. Any amendments of the agreed date and time for the booking needs to be adjusted within 48 hours of the original time and date. If this is under 48hours then there will be a re-arrangement charge of £25 to cover admin fees

SATISFACTION TO OUR CLIENTS

At Cleaned with Joy our ethos is solely based on bringing JOY to our clients with the amenities that we provide. If in the unlikely event that the Client is not filled with JOY.

• We encourage the client to be open and honest when the job is completed to come forward with any concerns that they have. If you would like us to go back over a certain area, we will be more than happy to do this. The staff member on site will ask the client if they are happy.
• Warranty period for all works is 24 hours after the job, if the client is on site and has signed off on the job no warranty is given or implied. It is the client’s responsibility to check all aspects of the job.
• All important information to the client will be given when the job is completed e.g., minimum drying times for carpets and upholstery.
• Any concern or complaint filed after the 24-hour Warranty period are unfortunately not covered.
• Any revisit to previous job outside of the 24-hour warranty period will incur a £50.00 charge to rectify the issues.

MANUAL HANDLING

• Cleaned with joy takes pride in protecting our staff and the clients. When an area is booked for cleaning our staff are happy to move small items up to a weight of 20KG per staff member. During each booked visit there is normally only 1 member of staff
• We ask our clients to prepare the rooms or areas prior to the booked date and time of the job.
• If it is not possible to move large furniture or heavy objects, the staff can clean around said items.
• Most upholstery is under the weight limit and if they cannot be moved from the room, they can be moved around the room to ensure a full room clean.

EMERGENCY CALLOUTS

Cleaned with joy offers emergency callout option if the client needs something rectified quickly. In the example of a blood or faces stain, the client will get a much better clean result if acted on within 24 hours of the incident. Cleaned with joy will aim to get to the client dependant on distance and daily bookings within 12 hours, this can be a low as 2 hours.

• The emergency callout includes getting to the client in the timeframe above and includes 1 hour of labour after setup of the equipment needed.
• Prices vary dependant on location from business address and time.
• Up to 20 miles from Business Location between the hours of 8:00 – 17:00 is £150.
• Up to 20 miles between the hours of 17:00 – 00:00 is £200.
• Emergency callouts on a Saturday up to 20 miles & between the hours of 08:00 – 22:00 is £250
• Emergency callouts on a Sunday up to 20 miles & between the hours of 08:00 – 22:00 is £300
• Price of Emergency callouts further than 20 miles will be discussed with the client.
• When the 1 hour of labour is coming close to expiring the staff member will give you guidance if they feel that further time will improve the stain, the client can then decide if they would like to pay more for the extra time. The price of the extra labour will be discussed with the client further to any extra charges.
• A 50% deposit will need to be made before cleaned with joy visit the client’s site address.
• Cleaned with joy do not and will not promise complete removal of the stain but do guarantee an improvement with a money back guarantee.

FAMILY PETS AND OTHER PEOPLE ON SITE

Being a family run small business cleaned with joy love family and especially all types of pets. We do ask though during jobs for all clients that the areas on site that are to be cleaned are free from people and pets. This helps eliminate any health and safety aspects during the job. There will be heavy equipment, hoses and electrical cabling running around the site address. We will also ask that we get to greet your animals as they bring as much JOY as we do. Cleaned with joy go the extra mile and always aim to procure the best bio friendly chemicals which are safe for your carpet, upholstery, family, and pets.

PAYMENT TERMS

• All jobs will need to be paid for the agreed quoted job in full on the same day of completion unless otherwise agreed upon by cleaned with joy and the client.
• Cleaned with joy accepts Cash, Bank Transfer, Debit card payments in person via a card reader supplied by Zettle
• If the client is not able to be on the site address when the job is completed, we do require full payment of the job to be made prior to completion via any of the mentioned payment methods above
• If no payment has been received for the agreed jobs, cleaned with joy will attempt to contact with the client via phone, email and message within 24 hours of the date and time of booked job to arrange immediate payment.
• If the client has not paid within 5 days of the original booking time and date the client agrees for a £40.00 admin fee to be added to the Invoice to cover the admin time and loss of earnings.
• If the payment has not been received within 10 days of the original booking time and date and the client has not made contact with cleaned with joy, cleaned with joy will acknowledge this a refusal to pay for the services rendered to the client and will seek legal advice to claim any money that is owed. The client also agrees to pay for all legal expenses and the loss of earnings that cleaned for joy has accumulated.

COMMERCIAL JOBS

• All commercial jobs can only be quoted with an on-site visit to the clients site address
• A 50% deposit must be made by the client on the same day of agreement of the quoted job.
• All commercial jobs must be paid in full within 10 working days of the original time and date of the job unless agreed upon by the client and cleaned with joy.
• After 7 days of the original job date and time, cleaned with joy will attempt to contact the client and send a reminder invoice if the payment has not been made.
• After 10 working days if payment has not been made in full of the original time and date of the job, the client agrees that a £100 late payment fee will be added to the original job price. This is to cover any admin fees and loss of earnings. Cleaned with joy will send a further amended invoice and attempt to contact the client.
• After 14 days if no contact has been made to the client or the payment has not been received in full including the late payment fee, cleaned with joy will seek legal advice to procure the full payment. The client agrees that all legal expenses, admin fees and loss of earnings will be added to the final bill.

TIPPING FOR SERVICES

Cleaned with joy do not expect any tips for any services that have been given to clients, we would rather you spread the word to friends, family, or leave a great review online on our various platforms. We would love to grow our business and connect with other potential clients and be given the opportunity to put some JOY back into their fibres. If you feel overwhelmed to tip us, we also would be incredibly grateful.

STAINS & PRE-EXISTING STAINS

• Cleaned with joy will examine all areas to be cleaned during an onsite visit and give the client a clear expectation of the result of the clean
• Cleaned with joy will not guarantee any stained, bleached, worn or dyed fibres on carpets or upholstery to be removed during either a deep clean or Stain improvement service.
• The client accepts that any chemicals or cleaning products that they have used on any fibres that have caused damage is not a responsibility of cleaned with joy. During a site visit the best approach is to be open and honest with cleaned with joy on any practices they have completed prior to the assessment, this will give our team a much higher rate of achieving the best outcome for the services booked.
• In extreme circumstances some pre-existing stains will not be able to be rectified, our team with their years of experience will be able to explain the potential outcome of the service booked. In most jobs booked there is always some improvement of stained areas that have not been on the fibres for an extended period of time
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